NEED HELP?
NEED HELP?
FAQ2021-06-29T21:42:11-04:00

We have helped furnish over 14,000 homes in the years since we were founded in 1993.  With that experience, we have been asked many questions.  Here are the ones that are asked most frequently.

We would love to hear from you and answer your specific questions.

Email info@missionofdeeds.org or call 781.944.9797.
Please leave a message if we are unable to take your call.

how can we help

Every client helped must be referred to Mission of Deeds by a caseworker or other representative of a social service agency, house of worship, school, hospital, or other “helping” organization. The caseworker must know the situation of the potential client and visit the client’s home when possible, to verify that the requested household items are truly needed. If a referral is incomplete or in any way questionable, our staff will request that the caseworker submit additional information before we agree to service the client.

We realize that our donors and volunteers make sacrifices to provide us the resources to help people. We take our responsibility seriously to see that your generosity is channeled to households where it is truly needed.

Can someone request service a second time?2021-06-21T19:42:06-04:00

Mission of Deeds maintains a secure database of each client we have serviced. We cross-check each new referral against this database to see if we have had previous experience with the individual or family. The basic rule is that service at Mission of Deeds is one-time only, to help people return to self-sufficiency with household items. We do on occasion help a household a second time if they have experienced a fire or other misfortune beyond their control.

What is the most important thing you give your clients?2021-06-22T16:59:47-04:00

Almost anything could be the most important, depending on the client’s particular needs, which vary from household to household. Overall, though, we feel that the bed is the most important item. Imagine trying to rebuild your life, or do well in school, after spending the night sleeping on the floor. Many of our clients would be in exactly that position without our assistance.

In another sense, the most important thing of all may be the open, friendly, non-judgmental way we treat our clients. People in need, so used to dealing with bureaucracy, often find our personal touch to be a breath of fresh air. We love this quote from Maya Angelou:

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

We apply that philosophy to everyone with whom we interact – clients, donors, and volunteers. We want everyone to be happy that they dealt with Mission of Deeds.

In what cities and towns will Mission of Deeds pick up donated items?2021-06-24T02:27:17-04:00

We pick up in Burlington, Lynnfield, Melrose, North Reading, Reading, Stoneham, Wakefield, Wilmington, Winchester and Woburn. We also encourage donors to bring items to our facility in Reading. Please call 781.944.9797 to schedule an appointment.

I asked Mission of Deeds to pick up my furniture, but you could not come soon enough. Why?2021-06-22T17:00:38-04:00

This is one of the most difficult parts of our work. We are grateful for every donation offered, but timing can be an issue. We pick up many furniture donations every week but sometimes backlogs still develop.

Volunteers and staff who can move heavy furniture are in limited supply and we are fortunate that we receive many phone calls offering items for donation.  If you can bring your items to our facility, we will do everything possible to accommodate your schedule.

 

There are some items you do not take, like electronics, toys, and clothing. Why is this?2021-06-22T17:01:11-04:00

We have found it important to focus on items that are most needed by our clients that few organizations in this area supply. Clothing is a specialized field that other charities handle. Toys are another specialized area with recall and safety issues. Electronics, such as televisions and computers, present issues of expensive disposal for items that do not work. By focusing on the large array of beds, furniture, and household goods that is our specialty, Mission of Deeds has developed expertise in an area where the formerly homeless and many others.

“Being treated with respect and compassion, I saw dignity and hope restored in the faces of these weary parents and smiles from the children.”

— A caseworker for a refugee family.

“I have a job, my life is coming together, thank you.”

— A client wrote to us several years after receiving our help.
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