Last Updated: 10/6/26

Mission of Deeds, Inc. (“Mission of Deeds,” “we,” “us,” or “our”) respects the privacy of the individuals, families, referral agencies, donors, volunteers, and others who interact with our organization.

This Privacy Policy explains how we collect, use, maintain, and share information through the Mission of Deeds website, the GoodDeeds Referral Portal, and other services we provide.

The information we collect depends on how you interact with Mission of Deeds.

When you contact Mission of Deeds, complete a form, make a donation, subscribe to communications, or otherwise interact with us, we may collect information such as:

• Name
• Email address
• Telephone number
• Mailing address
• Information included in messages or forms you submit
• Donation-related information
• Other information you choose to provide

GoodDeeds is Mission of Deeds’ online referral portal. Individuals who register to use GoodDeeds may provide information such as:

• Name
• Email address
• Telephone number
• Agency or organization
• Business address and other agency information
• Account and login information
• Communications with Mission of Deeds

Information related to referrals submitted through GoodDeeds.

Referral agencies and their authorized representatives use GoodDeeds to submit information about individuals and families seeking assistance from Mission of Deeds.

Depending on the referral, this information may include:

• Client name and contact information
• Address
• Date of birth or age
• Household composition and information about household members
• Furnishing and household needs
• Demographic information
• Information needed to determine eligibility for Mission of Deeds services
• Appointment and service information
• Referral history
• Other information relevant to providing Mission of Deeds services

Because referrals are generally submitted by referral agencies, Mission of Deeds may receive personal information about a client or members of a client’s household from an authorized caseworker, agency representative, or other referrer rather than directly from the individual.

Referrers are responsible for providing information to Mission of Deeds appropriately and for obtaining any permissions or authorizations required by their organization or applicable law before submitting information about a client or household member.

When you use our website or GoodDeeds, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Pages or features accessed
• Date and time of access
• General usage and diagnostic information

We may also use cookies and similar technologies to support website functionality and understand how our services are used.

Mission of Deeds may use information we collect to:

• Receive, review, and process referrals
• Determine eligibility for Mission of Deeds services
• Identify client furnishing and household needs
• Communicate with referrers and clients
• Schedule and manage client appointments
• Coordinate the fulfillment of client needs
• Maintain client and referral histories
• Manage GoodDeeds accounts
• Provide support to GoodDeeds users
• Communicate important information about referrals and Mission of Deeds services
• Manage furniture, mattress, and household-goods inventory
• Produce operational and program reporting
• Understand and improve our programs, website, and GoodDeeds
• Manage donations, volunteers, and other Mission of Deeds activities
• Maintain the reliability and integrity of our systems
• Comply with legal obligations and protect the rights and interests of Mission of Deeds and others

Mission of Deeds does not sell or rent personal information.
We may share information when reasonably necessary to operate Mission of Deeds and provide our services, including in the following circumstances:

Information may be available to Mission of Deeds employees, volunteers, and other authorized individuals who need access to perform their responsibilities.

We may use third-party service providers to support our website, GoodDeeds, communications, technology infrastructure, analytics, payment processing, and other organizational functions.
These providers may have access to information as necessary to perform services on our behalf.

We may disclose information when we believe disclosure is required by law or is reasonably necessary to:

• Comply with a legal obligation
• Respond to lawful requests from public authorities
• Protect the rights or property of Mission of Deeds
• Protect the safety of individuals
• Investigate fraud, misuse, or other unlawful activity

Information submitted through GoodDeeds is used to administer Mission of Deeds’ referral and client-service programs.

Referrers with GoodDeeds accounts may be able to view information associated with referrals they or their agency have submitted, depending on their account permissions.

Mission of Deeds personnel may use referral information to review client needs, communicate with referrers and clients, schedule appointments, provide requested items, maintain service records, and administer our programs.

Mission of Deeds may use contact information to send communications related to:

• Referrals
• GoodDeeds accounts
• Client appointments
• Program or service updates
• Operational notices
• Mission of Deeds news, fundraising, or other organizational communications

Where applicable, individuals may unsubscribe from promotional email communications by using the unsubscribe instructions included in those messages.

Operational communications related to an active referral, GoodDeeds account, appointment, or Mission of Deeds service may still be sent when necessary.

As part of the referral process, referrers may provide a client’s mobile telephone number to Mission of Deeds for text messaging. Mission of Deeds may use that number to communicate with the client about their referral, appointments, and related Mission of Deeds services.

Referrers are responsible for confirming that the client has agreed to receive text messages from Mission of Deeds before providing the client’s mobile number.

Message and data rates may apply. Clients may opt out of text messages at any time by following the instructions provided in those messages.

Mission of Deeds values the privacy of our donors.

We do not sell or rent information about our donors to outside organizations.

We may use third-party service providers to process donations and support fundraising activities. Those providers may receive information necessary to process a transaction or provide services on our behalf.

Mission of Deeds retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer our programs, maintain appropriate organizational records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Different types of information may be retained for different periods depending on their purpose and applicable requirements.

Mission of Deeds takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website and GoodDeeds may contain links to third-party websites or use services provided by third parties.

Mission of Deeds is not responsible for the privacy practices of websites or services that we do not operate. We encourage users to review the privacy policies of those services when appropriate.

Mission of Deeds may use analytics services and cookies or similar technologies to understand how visitors use our website and online services and to help us improve them.

Information collected through these technologies may include device, browser, usage, and interaction information.

GoodDeeds referrals may include information about children who are members of a client household when that information is necessary to evaluate and fulfill the household’s needs.

This information is provided as part of the referral process by the client, referral agency, or authorized representative and is used to administer Mission of Deeds services.

Our website and GoodDeeds are not intended for children to independently create accounts or submit referrals.

Mission of Deeds may update this Privacy Policy periodically to reflect changes to our services, technology, practices, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. When appropriate, we may also provide additional notice of significant changes.

If you have questions about this Privacy Policy or how Mission of Deeds handles personal information, please contact us:

Mission of Deeds, Inc.
6 Chapin Avenue
Reading, MA 01867

Phone: 781.944.9797

Email: info@missionofdeeds.org