Client Services, Work With Us
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Client Services
How to Receive Help
For over 27 years, the Mission of Deeds (MOD) has assisted struggling individuals and families in need located in Middlesex and Essex Counties as well as the Suffolk County communities of Chelsea, Revere, and Winthrop.
If you need furniture, basic kitchen essentials, and other household items, you must reach out to a Referral Agency. This agency will verify and validate your needs, fill out our Client Referral Form with you and fax your form to our office. The process starts when we receive your form. The next required step is for you, the client, to call us at (781) 944.9797 to schedule an appointment to come to our facility and pick up what you need.
Follow this link to see a partial List of Referral Agencies who work with us on a regular basis.
Testimonials from Clients and Caseworkers tell many stories about what we do.
Download: Directions to Mission of Deeds (PDF)
Overview
Due to COVID-19, Our Client Services are Provided in a Completely New Way
After the client calls Mission of Deeds to make an appointment, we will explain the new process for receiving goods. We do not anticipate the process changing again until COVID-19 is no longer a health threat to the community. Thanks in advance for your patience as we try to help our clients and keep our team safe!
By Appointment Only, Call Us
Our Client Services are provided by appointment only after you have met with a Referral Agency. Clients must call us at (781) 944.9797 to schedule an appointment. We take calls Monday through Friday from 9 AM to 4 PM and most Saturdays from 9 AM to 12 Noon. PLEASE leave a voice message if we are unable to take your call, we will return calls promptly!
Appointments are scheduled one after the other throughout the day, so it is important that you arrive on time. If you are running late, please call us to find out if we can still accommodate you.
Vehicles for Client Pickups
Clients are responsible for bringing a truck or other vehicle(s) large enough to bring home the furniture and other items needed in one trip. The most common option is to rent a moving truck. For your convenience, follow this link for Vehicle Rental Options. It is best to reserve a rental truck a few days in advance, especially during busy moving times at the end of a month in summer/early fall.
Personal and work vehicles can also work if they are empty. If you plan to bring a van or SUV, take out removable seats and all unnecessary personal items. Work trucks should be emptied of all large tools and materials.
If you have an open pick-up truck or trailer or wish to attach something to the roof, you are responsible for supplying straps and safely securing the items. Check the weather and make a plan for covering your items if necessary. You may bring more than one vehicle.
We suggest you discuss transportation with your agency caseworker and have a plan in place prior to calling us to make your appointment. It is always disappointing when a client does not have a vehicle large enough to bring home the items they need.
What Can You Expect to Receive?
Mission of Deeds provides gently used furniture and household, kitchen, and linen items donated by generous people in our surrounding communities. Mattresses, box springs, bed pillows, and some linens are purchased. Our inventory changes each day so we cannot guarantee the availability of specific items. Check out our List of Client Items that we typically have available.
Most items are limited to one each, but given current inventory, we may make exceptions.
All items are given free of charge.
List of Client Items Typically Available
Bedroom
Mattress/Box Spring/Bed Frame (twin/full/queen – full size for adults, queen for two adults sharing, both names on referral) Sizes are not guaranteed and are subject to inventory levels
Dressers (usually be limited to one), Nightstands
Bed Pillows, Sheets, Blanket, Comforter
Bath Towels
Living Area
Sofa, Chairs, Coffee & End Table, TV Stand, Bookcase, Curio Cabinet/Wall Unit
Lamps, Pictures, Wall Art, Decorative Items, Fans, Vacuums
Kitchen Items
Pots & Pans, Dishes, Silverware, Glasses/Mugs, Bakeware, Mixing Bowl, Colander, Measuring Cups, Coffee Maker, Toaster, Blender, etc.
Dish Towels, Pot Holders
Microwave
Your Visit at MOD
Each client’s appointment is about an hour. We will sit down with you to briefly confirm your list of needed items. It is ok if the list has changed, however additional bed requests may not be accommodated based on our inventory.
Clients are allowed a one-lifetime visit to the Mission of Deeds. This is to ensure we are helping the largest number of people in our community.
Staff and volunteers will assist you in choosing your items and loading them into your vehicle. Our schedule does not allow multiple trips to bring home your items. Please make every effort to bring a vehicle large enough to fit your items.
Bringing one or two additional people can be helpful, but larger groups are discouraged. Young children should be left at home when possible but can come if you bring someone who can properly supervise them at all times for safety reasons.
If you need assistance speaking in English, please bring someone who can translate.
Our Facility
Mission of Deeds is located at 6 Chapin Avenue in Reading MA 01867. We are on the ground floor of the building located on the corner of Chapin Ave and Main Street (Route 28) near the center of Reading. Our sign is on the blue awnings on the Chapin Ave side of the building. Our parking lot and entrance area are at the rear of the building off of Chapin Ave.
When you arrive you can pull into our parking lot. If no one is there to greet you, please come into the office and we will assist you in getting your vehicle in the right spot. Our parking lot is often full, so please be careful. We are happy to park your vehicle for you.
Download: Directions to Mission of Deeds (PDF) or, follow this link to our Contact page.for driving directions from Google that can be sent to your phone.