Frequently Asked Questions (FAQs)




I see that Mission of Deeds gives beds and furniture to a lot of people. How do these people come to you and how do you know they are in need?



This is a very important question and is at the heart of our work. We realize that our donors and volunteers make sacrifices to provide us the resources to help people. We take our responsibility seriously to see that your generosity is channeled to households where it is truly needed.

Every client helped must be referred to Mission of Deeds by a caseworker or other representative of a social service agency, house of worship, school, hospital or other “helping” organization. The caseworker must know the potential client and visit the client’s home to verify that the requested household items are truly needed. If a referral is incomplete or in any way questionable, our staff will request that the caseworker submit additional information before we agree to service the client.

For more information, please visit: Client Services.

Follow this link to learn what you can expect when you meet with your Referral Agency.

By following this process, we believe that virtually all the clients we service lack the resources to provide the needed beds, furniture, and housewares on their own.



What if you help a client and they request items again later on?



Mission of Deeds maintains a database of each client we have previously serviced. We crosscheck each new referral against this database to see if we have had previous experience with the individual or family. If so, we examine the situation even more closely than usual. The basic rule is that service at Mission of Deeds is one time only to help people return to self-sufficiency with household items. We do on occasion help a household a second time if they have experienced a misfortune such as fire or another disaster beyond their control, but this is infrequent.



What is the most important thing you give your clients?



Almost anything could be the most important, depending on the client’s particular needs, which vary from household to household. Overall, though, we feel that the bed is the most important item. Imagine trying to rebuild your life, or do well in school, after spending the night sleeping on the floor. Many of our clients would be in exactly that position without our assistance.

In another sense, the most important thing of all may be the open, friendly, non-judgmental way we treat our clients. People in need, so used to dealing with faceless bureaucracy, often find our personal touch to be a breath of fresh air. We love this quote from Maya Angelou:

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

We apply that philosophy to everyone we interact with – clients, donors, and volunteers. We want everyone to be happy that they dealt with the Mission of Deeds.



I asked Mission of Deeds to pick up my furniture but you could not come soon enough. I had good items. Don’t you need them?



Yes, we do, and this is one of the most difficult parts of our work. We are grateful for every donation offered, but timing can be an issue. We pick up at least twenty furniture donations every week but sometimes backlogs still develop.

Every person who staffs our truck is a volunteer. Volunteers who can move heavy furniture are in limited supply and we are fortunate that we receive many phone calls offering items for donation. If we could have our truck on the road more hours per day, we could be more timely in scheduling appointments. That is why finding more volunteers who can work on the truck is always a priority.

If you can bring your items to our facility in Reading, we will do everything possible to accommodate your schedule. If you have a large number of items to drop off, please call a couple of days in advance (781-944-9797) to let us know.



There are some items you do not take, like electronics, toys and clothing. Couldn’t people in need use these things?



Yes, they could, but we have found it important to focus on items that are most needed by our clients that other organizations in this area do not supply. Clothing is a specialized field that other charities are involved with. Toys are another specialized area with recall and safety issues. Electronics, such as televisions and computers, present issues of expensive disposal for items that do not work. By focusing on the large array of beds, furniture and household goods that is our specialty, we have developed expertise in an area underserved by other organizations and very much needed by the formerly homeless and others in difficult situations.



Mission of Deeds sounds like an interesting organization. How can I learn more about you?



The resources on this website are just a start, you’ll also find a selection of PDF files. If you still have questions or need more information, you can send us an email: info@missionofdeeds.org or call: (781) 944.9797.

One of the best ways to learn more about us is to visit us. We love to have visitors and we will give you a tour of our facility. You may see us in the process of helping a client and you will meet some of our volunteers and staff.

Our office is open from 9 AM to 4 PM Monday through Friday, and most Saturday mornings from 9 AM to 12 Noon. You don’t need an appointment but call the day before to give us a heads up, and you do not need to bring a donation. Just Come on down!



In what cities and towns will the Mission of Deeds pick up donated items?



We pick up in Stoneham, Melrose, Reading, Burlington, Wilmington, Woburn, Winchester, North Reading, Lynnfield and Wakefield.

Please call us at (781) 944-9797 to learn more about our pick up services. Leave a message if we are unable to take your call.



What Are Your Donation Drop off Hours and Hours of Operation?



Operating Hours

Monday through Friday: 9 AM – 4 PM (Office is open until 4 PM)
Saturday: 9 AM – 12 Noon (most Saturdays* but call the day before to give us a heads up)

Holiday Closure Schedule

New Years’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day before Thanksgiving and Thanksgiving Day, Christmas Day. *Note: If a holiday falls on a Saturday, we will not be open.

Snow or Inclement Weather Closure Possibilities

When we are experiencing bad weather, please call before coming to our facility to be sure we are open.

Drop off Donation Hours

Donations are accepted anytime during our normal operating hours. However, we would appreciate it if you have a large donation that you plan to drop it off at least 30 minutes before closing time.

Client Appointment Hours Related to Pickups

First, you must call (781) 944-9797 to schedule your appointment in advance of visiting the Mission of Deeds. Client appointments are set at specific times during some of our operating hours. Please leave a message if we are unable to take your call. We will return your call.

Please follow this link to read our client requirements.

Our Location

Mission of Deeds Inc.
6 Chapin Ave
Reading, MA 01867

Still Have Questions?

Email: info@missionofdeeds.org, or call: (781) 944.9797. Please leave a message if we are unable to take your call, we will return your call.


Photo credit – Thanks to Sun Jin Cho
for sharing their work on Unsplash.